Last updated: 10 November 2026
These terms and conditions apply to every order placed on this website. Please read them before you order. By placing an order you agree to these terms.
1. About us
This website is run by Clifton Tradepoint Ltd, a company registered in England and Wales under company number 11970474, trading as Clifton Tradepoint. Our registered office and shop is at 27-29 Westferry Road, London E14 8JH. We are VAT registered.
Phone: 020 7987 0600 · WhatsApp: 07903 068622 · Email: info@cliftontradepoint.com
2. Who can order
Our website is for personal (consumer) customers. You must be 18 or over to place an order. Customers under 18 may only use the website with the involvement of a parent or guardian. If you would like to buy for a business or in bulk, please contact us directly.
3. Your account
If you create an account, please keep your details accurate and up to date and keep your password private. Tell us straight away if you think someone else has used your account. We may suspend or close an account that is misused.
4. Placing an order
- After you place an order, we will email you to confirm we have received it. A contract between us is formed when we accept your order and dispatch the goods, or confirm it is ready for collection.
- We may decline or cancel an order, for example if an item is out of stock, a price is wrong, payment cannot be verified or we cannot deliver to your address. If we cancel, we will refund any payment in full.
5. Products, availability and substitutions
- Product photos are for illustration. Packaging may change and can differ slightly from the picture.
- Stock is limited and not guaranteed. If an item becomes unavailable, we may offer a similar substitute of equal or better value. If you do not want the substitute, you can reject it on delivery or return it for a refund.
- Please always read the product label for ingredients, allergens and usage instructions before use. Information on our website is a guide only.
6. Age-restricted products
We do not sell alcohol, tobacco or nicotine products, knives or other age-restricted items to anyone under 18. We may ask for proof of age on delivery or collection and may refuse to hand over these items if valid ID is not shown.
7. Prices and payment
Prices include VAT and are explained in our Pricing Policy. Payment is taken when you place your order. Your card details are processed securely by our payment provider and are not stored by us.
8. Delivery and collection
Delivery areas, charges and timescales are set out in our Shipping Policy. Responsibility for the goods passes to you when they are delivered to your address, to a safe place or to a person you have nominated, or when you collect them.
9. Cancellations, returns and refunds
Your rights to cancel and return goods are explained in our Refund Policy. Nothing in these terms affects your statutory rights as a consumer.
10. Use of our website
- All content on this website, including text, design, logos and our product listings, belongs to Clifton Tradepoint or our suppliers. Product images and descriptions may belong to the brands concerned. You may not copy or reuse it without our written permission.
- You must not use the website for anything unlawful, send abusive or misleading messages, or try to interfere with the website’s security.
- Links to other websites are provided for convenience only. We are not responsible for their content.
- We try to keep the website available and accurate but cannot guarantee it will always be free from interruption or errors.
11. Our liability
If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.
12. Your privacy
We use your personal information only as described in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. The version on the website when you place your order is the one that applies to that order.
14. Law and disputes
These terms are governed by the law of England and Wales. If you have a complaint, please contact us first. We aim to reply to emails within 1–2 working days and will do our best to put things right. If we cannot resolve a dispute, you may take it to the courts of England and Wales (or Scotland or Northern Ireland if you live there).