Last updated: 10 November 2026
Clifton Tradepoint Ltd (“Clifton Tradepoint”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use our website or shop with us, why we collect it and how we keep it safe. We are the data controller for your information under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Information we collect
Information you give us when you place an order, create an account, contact us or sign up for offers:
- your name, delivery and billing address, email address and phone number;
- your order history and any notes or preferences you give us;
- messages you send us through our contact form, email, phone or WhatsApp.
Payment information. Card and wallet payments (such as Apple Pay or Google Pay) are handled securely by our payment provider. We do not see or store your full card details.
Information collected automatically when you visit our website, such as your IP address, browser and device type, pages viewed and how you arrived at our site. This is collected using cookies and similar technologies (see below).
How we use your information
- To process, deliver and support your orders, including sending order confirmations and delivery updates (to perform our contract with you).
- To answer your questions and handle returns or complaints (to perform our contract and in our legitimate interests).
- To check payments and help prevent fraud (in our legitimate interests).
- To keep accounting and VAT records (to comply with the law).
- To improve our website, products and service (in our legitimate interests).
- To send you news and offers by email or text, only if you have agreed to this. You can unsubscribe at any time using the link in our emails or by contacting us.
Who we share it with
We never sell your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need:
- payment providers, to take payments securely;
- delivery drivers and courier companies, to deliver your order;
- our website hosting, email and IT providers;
- our accountants and professional advisers;
- the police, HMRC or other authorities, if the law requires it.
Some of these providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place.
Cookies
Our website uses cookies to make it work properly, such as keeping items in your basket and keeping you logged in. We may also use analytics cookies to understand how visitors use the site. Our contact page shows a Google map, which may set Google cookies when it loads. You can block or delete cookies in your browser settings, but parts of the website, such as the basket and checkout, may then not work.
How long we keep it
We keep order and accounting records for six years, as required for tax purposes. We keep account information while your account is open. We keep messages for as long as we need them to deal with your enquiry. After that, we delete or anonymise the information.
Keeping it safe
Our website uses a secure (HTTPS) connection. Access to customer information is limited to people who need it to do their job.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct or update it;
- ask us to delete it, unless we must keep it by law;
- object to or restrict how we use it, including for marketing;
- ask us to transfer it to another organisation.
To use any of these rights, contact us using the details below. We will reply within one month. If you are not happy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Children
Our website is not intended for children under 16, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Clifton Tradepoint Ltd
27-29 Westferry Road, London E14 8JH
Email: info@cliftontradepoint.com
Phone: 020 7987 0600