Last updated: 10 November 2026
At Clifton Tradepoint, we want your shopping to reach you quickly, safely and in great condition. This page explains where we deliver, what it costs and what happens on delivery day.
Where we deliver
- Local delivery around Canary Wharf, the Isle of Dogs and the wider Docklands.
- UK delivery to other postcodes, where available.
- Click & collect from our shop at 27-29 Westferry Road, London E14 8JH.
Enter your postcode at checkout to see the delivery options available to you. If your area is not listed, call or WhatsApp us and we will do our best to help.
Delivery charges
The delivery charge depends on your postcode, the value of your order and, for heavy or bulky orders, the total weight. You will always see the exact charge, and any free-delivery offer you qualify for, in your basket and at checkout before you pay. Click & collect is free.
When your order will arrive
- We aim to prepare orders on the same or next working day.
- Local deliveries are normally made within 1–2 working days. Courier deliveries to the rest of the UK normally take 2–4 working days.
- Where a delivery date or time slot is offered at checkout, we will deliver within that slot. Weekend or express delivery may carry an extra charge, shown at checkout.
- We will let you know by email or text when your order is on its way.
Busy periods such as festivals and bank holidays, bad weather or road closures can cause delays. If we expect a delay we will contact you.
Fresh, chilled and frozen items
Fresh produce, chilled and frozen products are packed to keep them at the right temperature. Please make sure someone is available to receive them and put them away promptly. We cannot refund perishable items that spoil because a delivery could not be completed or was left unattended at your request.
On delivery day
- Please check that your address, postcode, phone number and any door or building access codes are correct and complete.
- If nobody is in, our driver or courier may leave the parcel in a safe place, with a neighbour or at your building’s reception or post room. Once delivered this way, the parcel is your responsibility.
- If a delivery fails because of an incorrect address, missing access details or no safe place, we may need to charge for a second delivery.
Checking your order
Please check your items when they arrive. If anything is missing, damaged or not what you ordered, contact us within 48 hours with your order number and a photo. See our Refund Policy for full details.
Changing or cancelling an order
You can change your delivery address or cancel your order free of charge until it has been packed for dispatch. Please contact us as soon as possible by email or phone, quoting your order number. Once an order has left our shop we cannot change the address.
Age-restricted products
Some products can only be sold to customers aged 18 or over. For these, the person receiving the delivery may be asked for photo ID. If no valid ID is shown, the item will not be handed over and will be refunded.
Contact us
Clifton Tradepoint
27-29 Westferry Road, London E14 8JH
Phone: 020 7987 0600
WhatsApp: 07903 068622
Email: info@cliftontradepoint.com